DIVAE

Are DIVAE products really vegan and cruelty-free?

Yes. Every single product we create is 100% vegan, cruelty-free, and paraben-free. Luxury should never compromise ethics.

Do your lipsticks and glosses have fragrance?

They carry a soft and elegant scent — designed to elevate your experience without being overpowering.

Are DIVAE products safe for sensitive skin?

Absolutely. Our premium formulas are dermatologically tested and suitable for delicate skin.

Which payment methods do you accept?

We accept credit cards, debit cards, PayPal, and MB.

Can I modify or cancel my order after purchase?

If your order hasn’t shipped yet, please contact us immediately and we’ll do our best to update it.

What are your delivery times?

Portugal Mainland: 2–4 business days

Islands & Europe: 5–7 business days

America and other countrys: Up to 14 business days

Do you ship internationally?

Yes, we currently ship across several EU countries and around the globe.

How can I track my order?

Once your order is shipped, you will receive an email with your tracking code.

What is your return policy?

We accept returns within 14 days of delivery, as long as the product remains sealed and in perfect condition.

Can I exchange the shade after receiving my order?

Yes, if the packaging is still sealed. Just reach out to our support team and we’ll assist you.

How can I contact DIVAE?

You can reach us via our official support email, the contact form on our website, or through our social media channels.

Do you collaborate with influencers or brand partners?

Yes. We value authentic and inclusive collaborations. If you’re interested, please apply via our partnership form or Instagram.